The latest statement from SOLT
What the latest statement from SOLT tell us is that they have followed the latest advice from the government and have extended cancellations up until 28 June 2020. If you are ticketholder for a performance that is affected, then you do not need to do anything. You will be contacted for exchanges or a refund. On behalf of ourselves and SOLT, we thank you for your patience with theatres and tickets agents at this challenging time. The West End has 300,000 visitors per a normal week so the process to refund and exchange when staff are working remotely is a huge undertaking.
What’s next for theatre?
Theatres will remain closed until 28 June, but this does not mean that theatres will reopen on 29 June. If the government continues to advise against then further cancellations will be made. However, theatres are unlikely to all open at the same time. Different theatres and productions are likely to reopen at different times. All theatres will remain closed until 28 June, but some theatres have taken it into their own hands to cancel performances beyond this date.
Theatres will reopen and the show will go on!
Thank you all for the ongoing support of the theatre industry! We understand the unknown status is confusing, but the industry is ensuring that safety comes first and will always follow the government and scientific advice. Once again, we ask for your patience as we process your refunds and exchanges, but we ask you don’t contact us or your provider at this time. If the theatres need to cancel performances after the 28 June 2020 then further statements will be released.